Frequently asked questions
View the frequently asked questions below or contact us via: info@blingboetiek.com.
Need help?
Do you have a question about delivery times, shipping, your order, or our products? Check the frequently asked questions on this page or contact us via email: info@blingboetiek.com or the chat.
We will get back to you as soon as possible!
SHIPPING AND DELIVERY
To which countries does Blingboetiek ship?
Blingboetiek currently ships to Belgium, the Netherlands, Luxembourg, France, Germany, and Spain. Shipping costs are automatically calculated during checkout based on the destination country.
Is your country not listed? Please feel free to contact us. We would be happy to explore the possibilities of shipping your order regardless.
Can I also pick up my order?
Yes, that's possible! You can choose to have your order shipped or pick it up by appointment.
Pick-up address:
Walleken 3
9230 Wetteren
Belgium
Choosing to pick up your order? Feel free to contact us after placing your order to arrange a suitable pick-up time together.
What are the shipping costs?
BE:
The shipping costs for delivery within Belgium are € 5.95 (free from € 50,-).
NL:
The shipping costs for delivery to the Netherlands are € 6.95 (free from € 50,-).
EU:
The shipping costs for delivery to other EU countries are € 8.95.
Do you also offer free shipping?
Yes, your order will be shipped for free on orders over € 50 within Belgium and the Netherlands.
Which payment methods can I use?
You can pay in a secure environment using Bancontact, iDEAL, PayPal, Visa / Mastercard or Klarna (pay later).
ORDER
Where can I find the delivery time for my order?
The delivery time for your products is always stated on the product pages. You can always contact us if you have any questions about the delivery time of your order.
What is the delivery time for my order if I order multiple products with different delivery times?
The delivery time for your order will be based on the product with the longest delivery time. Would you like to receive a part of your order sooner? Please contact us.
I ordered the wrong product, can I exchange it?
If you have ordered the wrong product, you can contact us to see if it is possible to exchange it. Unfortunately, personalized products cannot be exchanged.
How can I return my order?
You can return your order within 14 days without giving any reason.
Return address:
Blingboetiek
Attn: Returns
Walleken 3
9230 Wetteren
Belgium
Please note: personalized items are excluded from the right of return and therefore CANNOT be returned.
How does personalizing a product work?
Personalizing your order is very easy. Choose the desired product and enter the name or text in the personalization field on the product page.
Please check your details carefully before finalizing your order. We will use the personalization exactly as you have entered it.
Do you have a special request or a question? Feel free to contact us. We are happy to help you make your personalized gift exactly as you wish.
Are you unsure which color to choose for the personalization?
No worries! Are you in doubt about the colour of the name or personalisation? Feel free to leave a note with your order or contact Blingboetiek.
We are happy to help you think it through and work together to choose the colour that best complements your chosen product, ensuring your personalised gift is perfectly finished.
BALLOON DECORATIONS
Can I have balloons delivered or pick them up?
Our balloons can be collected by appointment or delivered to your home.
Blingboetiek offers home delivery for an additional fee of €10 in the following municipalities:
• Wetteren
• Wetteren-Ten-Ede
• Massemen
• Laarne
• Kalken
• Melle
Choosing home delivery? Blingboetiek will contact you after you have placed your order to arrange a suitable delivery time together.
Do you live outside this region? Please feel free to contact us. We would be happy to discuss whether delivery is possible.
Can you ship the balloons?
Unfortunately, it is not possible to ship the balloons. You can always contact us to see if there is another possibility.
What is the best way for me to communicate my preferences for the balloons?
You can indicate your preferences via the fields on the product page. You can also still provide preferences after placing your order. In that case, please contact us (chat, info@blingboetiek.com, or the contact form on the website).
I would like to order personalized balloons, but I need them quickly. Will they arrive on time?
If you have a tight deadline for the balloon decorations, please contact us to see what is possible.